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PostPosted: 30 Dec 2013, 16:09 

Posts: 1
When we try to generate a report, we don't get the screen shown on the tutorial, we get a box that says "Welcome to Breakthrough Stats" where we have to enter our name, email, and some other info. Then we click "sign up" and wait. Eventually we get a message that says "Could not communicate with the server. Please ensure you entered a valid email address, have a working internet connection, can reach breakthroughbasketball.com in Safari." All of those things are working, so we don't know what to do now. Any ideas?


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PostPosted: 30 Dec 2013, 16:26 

Posts: 63
Sometimes this happens the first time you run a report. Follow the instructions before and it will take care of the problem.

Do this if you have IOS6 or earlier. If you have IOS7, see below.
1. Go into the stats app.
2. Press the Home button on the iPad.
3. Press the Home button twice in succession on the iPad. You should see a list of tasks on the bottom.
4. Find the BreakthruStats icon in the list of tasks.
5. Press and hold the BreakthruStats icon until it wiggles.
6. Press the "-" sign at the upper left of the BreakthruStats icon. This will close the app and remove it from memory, but won't delete the app.
7. Press the Home button on the iPad. The icons should stop wiggling.
8. Press the Home button again.
9. Find the BreakthruStats icon and tap on it to re-launch the app.
10. Try running a report again.

Do this if you have IOS7.
1. Go into the stats app.
2. Press the Home button on the iPad.
3. Press the Home button twice in succession on the iPad. You should see a list of tasks on the bottom.
4. Find the BreakthruStats icon in the list of tasks.
5. Above the icon find a screen that shows the actual app.
6. With your finger slide the screen off the top of the screen. It should disappear. This will close the app and remove it from memory, but won't delete the app.
7. Press the Home button on the iPad.
8. Find the BreakthruStats icon and tap on it to re-launch the app.
9. Try running a report again.


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