Hi, I placed an order and received the following error: Order could not be updated. Session details have been lost. Please contact the merchant.

Called Customer Service they asked that I use the forum to verify if the order went through or not.

Hello,

I apologize for the trouble. Please contact us at info@breakthroughbasketball.com and we can help you out with this.

Tonya Krause, Administrator
Breakthrough Basketball
http://www.breakthroughbasketball.com

Hi Tonya, I'm all set. Verified with my bank yesterday that the original order I tried did not go through then reoredered. It went through and I have the confirmation. I tried the forum and email on Monday.

Thanks for the response,
Rick

Was your order processed? My bank shows a payment has been made but I have not received my ebook? How long does it take to process?

Thanks,

Lisa

Lisa -

The ebook should be delivered via email almost instantly. Sometimes emails get delayed and/or have problems. But if you didn't receive in 15 minutes then there must be an issue with the delivery.

Based on the email used for this forum post, I looked up the order and I do not see that the order on our end. Maybe there was an error or the internet went down during the check out process? Or you used a different email for the purchase?

In any case, please email your first name, last name, email address, and mailing address to: info@breakthroughbasketball.com

Tonya will then look into this for you and get things straightened out for you asap.

At this point I am a little frustrated because I did send like 3 emails and have no gotten a response.

It looks like someone responded to you a few minutes ago. I hope this gets you taken care of! Let me know.