All times are UTC - 6 hours



Post new topic Reply to topic  [ 7 posts ] 
  Print view Previous topic | Next topic 
Author Message
PostPosted: 13 Oct 2014, 17:04 

Posts: 2
Hi, I placed an order and received the following error: Order could not be updated. Session details have been lost. Please contact the merchant.

Called Customer Service they asked that I use the forum to verify if the order went through or not.


 Profile  
 
PostPosted: 14 Oct 2014, 15:51 

Posts: 3
Hello,

I apologize for the trouble. Please contact us at info@breakthroughbasketball.com and we can help you out with this.

Tonya Krause, Administrator
Breakthrough Basketball
http://www.breakthroughbasketball.com


 Profile  
 
PostPosted: 15 Oct 2014, 11:14 

Posts: 2
Hi Tonya, I'm all set. Verified with my bank yesterday that the original order I tried did not go through then reoredered. It went through and I have the confirmation. I tried the forum and email on Monday.

Thanks for the response,
Rick


 Profile  
 
PostPosted: 29 Oct 2014, 18:15 

Posts: 2
Was your order processed? My bank shows a payment has been made but I have not received my ebook? How long does it take to process?

Thanks,

Lisa


 Profile  
 
PostPosted: 30 Oct 2014, 06:16 
Site Admin
User avatar

Posts: 1148
Lisa -

The ebook should be delivered via email almost instantly. Sometimes emails get delayed and/or have problems. But if you didn't receive in 15 minutes then there must be an issue with the delivery.

Based on the email used for this forum post, I looked up the order and I do not see that the order on our end. Maybe there was an error or the internet went down during the check out process? Or you used a different email for the purchase?

In any case, please email your first name, last name, email address, and mailing address to: info@breakthroughbasketball.com

Tonya will then look into this for you and get things straightened out for you asap.

_________________
Jeff Haefner
http://www.BreakthroughBasketball.com


 Profile  
 
PostPosted: 30 Oct 2014, 07:41 

Posts: 2
At this point I am a little frustrated because I did send like 3 emails and have no gotten a response.


 Profile  
 
PostPosted: 30 Oct 2014, 08:16 
Site Admin
User avatar

Posts: 1148
It looks like someone responded to you a few minutes ago. I hope this gets you taken care of! Let me know.

_________________
Jeff Haefner
http://www.BreakthroughBasketball.com


 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 7 posts ] 

All times are UTC - 6 hours


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to: