A Highly Effective Tip To Improve Your Communication and Relationships With Your Players - Give Them The Answers

Have you ever noticed that in today’s world, you talk to someone and the intent of the person you are speaking to is not to understand, but to reply? Nowhere is that more true than in dialogue between player and coach. Players always feel like they are being attacked. Coaches always feel like they are being questioned.

Watching interaction between players and coaches never ceases to be interesting. There are good interactions, bad interactions, long interactions, short interactions, but all interactions are interesting to me. I find it fascinating that the two sides, player and coach, who are after the same thing, have trouble reaching one another.

I was in a practice, helping a coach who was a friend of mine. He was a yeller and a screamer, and when he got on you, it was not a pretty sight. As you might expect, sometimes his players did not want to hear from him.

At the end of the practice, he got his team together to talk to them. It was obvious that he had great affection for his kids and the team felt the same about him. But still, sometimes it was difficult for them to accept his direction when they felt they were being attacked. He tried to put some things into perspective.

“I am going to yell at you, you can’t escape it,” he said. “While I might try,” he continued, I am too old to change and you have to adapt to me.”

Then he offered some advice to help put things in perspective. He asked, “What would you do if you were in math class taking a test? You don’t know the answer to number 6 so you ask the teacher. And he gives you the answer. What would you do?”

The Captain of the team spoke up and said, “I would say thank you.”

“Well,” he said, “the math teacher is not going to do that. But, I will. When you have a problem on the court and I yell at you, I am telling you how to fix the issue. I am giving you the answer. Instead of being upset, just say, ‘Thank you,’”

I thought that was an interesting and valid perspective. If you can get your players to look at you as someone who can solve their basketball problems and help them through rough patches instead of someone that they have to please, you might find them a lot more receptive and tolerant of your coaching methods.

Just a thought.



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Don Kelbick also directs Basketball Camps for Breakthrough Basketball. He conducts Attack and Counter Skill Development Camps, Post Play Camps, and Shooting Camps. To check them out, CLICK HERE

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Shak says:
9/16/2014 at 10:35:23 PM

This is hands down the best article I've read in a very long time about player coach relations.

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Ken Sartini says:
9/17/2014 at 9:07:18 AM

GREAT aticle Don.

I al ways tried to make sure that my players and students knew that I cared about them. Typically, if they knew that they would go through a wall for you and the team.

A MUST read for every coach .... and if you can get some players to read this... you are way ahead of the game. Hope to see you soon.

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Larry Griff says:
9/24/2014 at 11:44:33 AM

That example with the math teacher is very interesting. John Wooden was a math teacher before he was a coach. One of the foundations of his coaching was that teachers don''t just give the answers, they encourage their students to figure out how to find the answer on their own.

Unfortunately, I found the rest of the article disappointing. Yelling at players is not the best means of teaching or leading, whether it is in sports, business or school. It is unfortunate that it is accepted so much in sports. Your friend would benefit from looking into the Positive Coaching Alliance and learning about Double Goal Coaching, the Magic Ratio and the other highly effective tools that the PCA advocates. It''s never too late for an old dog to learn a new trick.

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Coach F says:
9/24/2014 at 12:02:41 PM

great article and analogy but in order to get the best out of the kids you have to adapt somewhat,,, kids are not the same as they were 20 yrs ago

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George says:
9/24/2014 at 12:20:06 PM

This is a good starting point. But to take the analogy a bit further, the math teacher would never get in the kid's face and yell at him for getting the question wrong. If the kid were at the board, the teacher would never yell at him and "bench" him for making the mistake.

I think it is pretty well established that people do not learn by being yelled at.

If the old dog will not change, then maybe it is time to change dogs.

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Joe Haefner says:
9/24/2014 at 12:52:54 PM

Thanks for the feedback!

I happen to align with the positive coaching approach as well.

We have a whole section on our website dedicated to it:
http://www.breakthroughbasketball.com/coaching/positive_coaching.html


You can present research, studies, and reasoning to people who believe in yelling as a coach.

Some may try to change. Most won't. At least, that's from my experience.

The bottom line is that they believe in what they do. And we will never completely understand their reasoning and experience that led them to this conclusion. It simply is not possible.

They could be right. We could be wrong.

I've known some guys who were "positive coaches", who were manipulative jerks (to keep it PG). They used their kids in ways that I don't want to discuss here.

I've known temperamental yellers who absolutely adored their kids and would step in front of a train for them.

So why not offer a solution for coaches who are yellers to better connect with their players? Especially when their intentions are good.

As by good buddy Ken Sartini likes to say, JMO :)

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George says:
9/24/2014 at 2:23:50 PM

Sorry to disagree... but there is no way "they could be right".

I don't think there is a single piece of evidence-based research on learning and athletic motivation that would show they are "right".

Below is a link to one of thousands of research papers on the topic.

Their conclusion: "Techniques such as Punishment from Behavior, Punishment from Coach, Punishment from Others, and Guilt were negatively related to player motivation and coach affect."

http://www.thefreelibrary.com/Relationship+between+coaches'+use+of+behavior+alteration+techniques...-a0199684546

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Mike Colucci says:
9/24/2014 at 4:43:29 PM

I have never understood how consistently screaming at kids for mistakes they make is the "right way to coach". My sons played for a screamer and they told me that the players would tune him out when he went into a rant mode. Then the coach wonders why the players don't pay attention to him.

During my coaching career I have tried to be positive when dealing with mistakes made by players. However, we all have a limit --- on the very rare times when I screamed at them (usually during a practice when the entire team was not hustling) I found that raising my voice in anger was almost like shock therapy--the kids were very aware that they were doing something wrong and would immediately move to fix it

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Joe Haefner says:
9/24/2014 at 4:51:49 PM

George, thanks for the research! That's good stuff.

I've seen a lot of similar research. And that's why I coach the way I do. It makes more sense to me. And it may sound silly, but it just feels right. Also, it's not in my personality to be a yeller.

Most research that I have found is directly related to motivation and learning... not necessarily performance.

You would think that this would lead to better performance. But does it?

And I'm not even sure you would ever measure that. There are too many variables. No situation would ever been the same.

I hope positive coaching leads to better performance because that's what I try to do.

But I'm not 100% sure as with most things. In history, too many certain things have been dis-proven... even with research.

Also, to clarify, from my perspective, there is a big difference between being a yeller and being verbally abusive or demeaning.

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Joe Haefner says:
9/24/2014 at 4:56:42 PM

Mike, "shock therapy"... haha...I like that.

The few times that I yelled per season was typically pre-meditated to do exactly what you said...get their attention.

You know what really gets their attention is when you give them the "shock therapy" after a 7-point victory.

Next game, we came out and beat a much better team by 25 points.

So I'd like to think my shock therapy worked... but it was probably just the law of averages.

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