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| Order error https://www.breakthroughbasketball.com/forum/viewtopic.php?f=82&t=1501 |
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| Author: | nortonrick [ 13 Oct 2014, 17:04 ] |
| Post subject: | Order error |
Hi, I placed an order and received the following error: Order could not be updated. Session details have been lost. Please contact the merchant. Called Customer Service they asked that I use the forum to verify if the order went through or not. |
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| Author: | tonyak1974 [ 14 Oct 2014, 15:51 ] |
| Post subject: | Re: Order error |
Hello, I apologize for the trouble. Please contact us at info@breakthroughbasketball.com and we can help you out with this. Tonya Krause, Administrator Breakthrough Basketball http://www.breakthroughbasketball.com |
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| Author: | nortonrick [ 15 Oct 2014, 11:14 ] |
| Post subject: | Re: Order error |
Hi Tonya, I'm all set. Verified with my bank yesterday that the original order I tried did not go through then reoredered. It went through and I have the confirmation. I tried the forum and email on Monday. Thanks for the response, Rick |
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| Author: | lcnassuk [ 29 Oct 2014, 18:15 ] |
| Post subject: | Re: Order error |
Was your order processed? My bank shows a payment has been made but I have not received my ebook? How long does it take to process? Thanks, Lisa |
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| Author: | JeffHaefner [ 30 Oct 2014, 06:16 ] |
| Post subject: | Re: Order error |
Lisa - The ebook should be delivered via email almost instantly. Sometimes emails get delayed and/or have problems. But if you didn't receive in 15 minutes then there must be an issue with the delivery. Based on the email used for this forum post, I looked up the order and I do not see that the order on our end. Maybe there was an error or the internet went down during the check out process? Or you used a different email for the purchase? In any case, please email your first name, last name, email address, and mailing address to: info@breakthroughbasketball.com Tonya will then look into this for you and get things straightened out for you asap. |
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| Author: | lcnassuk [ 30 Oct 2014, 07:41 ] |
| Post subject: | Re: Order error |
At this point I am a little frustrated because I did send like 3 emails and have no gotten a response. |
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| Author: | JeffHaefner [ 30 Oct 2014, 08:16 ] |
| Post subject: | Re: Order error |
It looks like someone responded to you a few minutes ago. I hope this gets you taken care of! Let me know. |
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