Order error
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Author:  nortonrick [ 13 Oct 2014, 17:04 ]
Post subject:  Order error

Hi, I placed an order and received the following error: Order could not be updated. Session details have been lost. Please contact the merchant.

Called Customer Service they asked that I use the forum to verify if the order went through or not.

Author:  tonyak1974 [ 14 Oct 2014, 15:51 ]
Post subject:  Re: Order error


I apologize for the trouble. Please contact us at and we can help you out with this.

Tonya Krause, Administrator
Breakthrough Basketball

Author:  nortonrick [ 15 Oct 2014, 11:14 ]
Post subject:  Re: Order error

Hi Tonya, I'm all set. Verified with my bank yesterday that the original order I tried did not go through then reoredered. It went through and I have the confirmation. I tried the forum and email on Monday.

Thanks for the response,

Author:  lcnassuk [ 29 Oct 2014, 18:15 ]
Post subject:  Re: Order error

Was your order processed? My bank shows a payment has been made but I have not received my ebook? How long does it take to process?



Author:  JeffHaefner [ 30 Oct 2014, 06:16 ]
Post subject:  Re: Order error

Lisa -

The ebook should be delivered via email almost instantly. Sometimes emails get delayed and/or have problems. But if you didn't receive in 15 minutes then there must be an issue with the delivery.

Based on the email used for this forum post, I looked up the order and I do not see that the order on our end. Maybe there was an error or the internet went down during the check out process? Or you used a different email for the purchase?

In any case, please email your first name, last name, email address, and mailing address to:

Tonya will then look into this for you and get things straightened out for you asap.

Author:  lcnassuk [ 30 Oct 2014, 07:41 ]
Post subject:  Re: Order error

At this point I am a little frustrated because I did send like 3 emails and have no gotten a response.

Author:  JeffHaefner [ 30 Oct 2014, 08:16 ]
Post subject:  Re: Order error

It looks like someone responded to you a few minutes ago. I hope this gets you taken care of! Let me know.

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