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| Turnover drop down has gone blank https://www.breakthroughbasketball.com/forum/viewtopic.php?f=81&t=2244 |
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| Author: | jthealy [ 04 Feb 2019, 12:44 ] |
| Post subject: | Turnover drop down has gone blank |
Post update, I am not longer able to track Turnovers during games. When pressing the Turnover button on the iPad app, it just presents a Blank Box without the usual Turnover types to select from. Has anyone else experienced this issue? Up until this time (probably 50 games) I haven't had an issue like this. Joe |
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| Author: | dennis [ 04 Feb 2019, 12:49 ] |
| Post subject: | Re: Turnover drop down has gone blank |
We are working on this problem. It appears to be related to a new release that was sent out in the past week or so. We haven't been able to reproduce the problem in our testing but we have a programmer looking into it. Thanks for your feedback. |
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| Author: | jthealy [ 04 Feb 2019, 12:54 ] |
| Post subject: | Re: Turnover drop down has gone blank |
Thank you for confirming. I am running the latest iOS/Stats versions on a first generation iPad Pro (large screen model) if that helps anything. Sincerely, Joe |
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| Author: | dennis [ 04 Feb 2019, 12:59 ] |
| Post subject: | Re: Turnover drop down has gone blank |
OK. Thanks. Yeah, we are testing on the latest IOS and app but can't make the problem happen. That makes it more difficult to fix. |
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| Author: | dennis [ 05 Feb 2019, 08:57 ] |
| Post subject: | Re: Turnover drop down has gone blank |
One more thing. We would like more information about your device and iOS, like version of iOS and type of iPad or iPhone. The easiest way to do that is to go into the app and select About then tap Contact and tap Send to email to us. That will include the information we need. Thanks. |
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| Author: | jthealy [ 06 Feb 2019, 18:06 ] |
| Post subject: | Re: Turnover drop down has gone blank |
Version: 2.6.1, IOS Version: 12.1.3, Device Type: iPad : iPad6,7 |
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| Author: | dennis [ 06 Feb 2019, 19:10 ] |
| Post subject: | Re: Turnover drop down has gone blank |
Thanks. We have fixed the problem with the Turnover & Foul Types being blank. A release was sent to the Apple App Store a short time ago. It should be available to you in the next several hours. If you have it set for auto update it will probably be loaded by morning. Otherwise, you need to do a manual update in the App Store. Once the update is loaded check the version on the About screen. It should say 2.6.2. Thanks for your patience. |
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| Author: | jthealy [ 06 Feb 2019, 20:38 ] |
| Post subject: | Re: Turnover drop down has gone blank |
Updated the app and everything works as expected. Great job. Thank you for the great response to this. Joe |
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